Your Refund is Our Priority

We have a 24–48 hour refund policy (after payment) only if the issue is caused by Lyre Cloud and cannot be resolved within a reasonable time frame. Refunds are not applicable for issues caused by user error, third-party outages, or circumstances outside our control.

If approved, refunds will be processed within 4–10 business days. The actual time for the funds to appear in your account depends on your payment provider.

Refunds will not be issued for user-caused issues, misuse, violations of our Terms of Service, domain registrations, software licenses, setup fees, or promotional credits.

Initiating a chargeback without contacting our support team first may result in immediate account suspension and the recovery of dispute-related fees.

Refund requests must be submitted through our official support system with valid reasoning and proof of the issue. We may request additional information before making a decision.

For eligible services canceled before the end of the billing cycle, we may issue a partial refund based on the unused portion of the service at our discretion.

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated 'Last Updated' date.